
Please note: If the SMART Status reads: Unsupported, stop and let me know.I'm using for my home Avast for a very long time.Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply.Please copy and paste these results in your next reply or take a screenshot Once the test is over, the results will be displayed at the bottom of the window.Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete).Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name).It will either read: Enabled, in which case you should do the following:


The computer has dual graphics (Intel iGPU, and Nvidia dGPU)ĭisabling both GPU (using only Microsoft default drivers) > no change in 1903 or 1909 black screen with Personalized settings (not responding)ĭisabling the iGPU in the BIOS and upgrading with only dGPU > no change in 1903 or 1909 black screen with Personalized settings (not responding) In place upgrade repair to 1903, 1909 partial success displaying a black screen or black screen with Personalized Settings (not responding) > Windows explorer not responding

In place upgrade repair to 1709, 1803, 1809 > fail with rollback error code

In place upgrade repair to 1703 > successful The Windows version is 1703 build 15063.1387 There are two computers with nearly identical hardware where one failed upgrading.
